Refund policy

Return and refund policy

We want you to love your velo. If something isn't right, here is how we handle returns.

Pre-orders and cancellations: Orders are made to order and are estimated to ship in spring 2027. You can cancel any order for a full refund, including shipping, at any time before it ships. If we are unable to ship within the estimated window, we will contact you and you may cancel for a full refund. Email us with your order number to cancel. Our email is hello@velointerior.com.

Returns: You can return unused and unopened items within 30 days of delivery for a refund of the purchase price. Items must be in their original condition and packaging.

Opened fragrance oil: For hygiene and safety reasons, we cannot accept returns on fragrance oil once the bottle has been opened. If you are unhappy with a scent, contact us and we will do our best to help.

Damaged or defective items: If your order arrives damaged or defective, contact us within 14 days of delivery with a photo and we will send a replacement or refund you in full, including shipping.

Wrong item or missing parts: If we sent the wrong item or something is missing, contact us and we will make it right at no cost to you.

How to start a return: Email us at the address on our Contact page with your order number. We will reply with return instructions. Please do not send items back without contacting us first.

Return shipping: Customers pay return shipping for change-of-mind returns. We cover return shipping for damaged, defective, or incorrect items.

Refunds: Once we receive and inspect your return, we will refund the original payment method within 5 to 10 business days. Original shipping fees are not refunded for change-of-mind returns.

Fit: velo is made for the Tesla Model 3 and Model Y. Please check that your vehicle is compatible before ordering.

Questions? Contact us any time and we will be glad to help.